Luminya · Refund Policy

Refund Policy

Last updated: September 1, 2026

We want you to love your LUMINYA piece. If you are not happy, you may request a refund within 30 days of delivery, subject to the conditions below.

Refund window

Refunds may be requested within 30 days of the delivery date. The item must be unworn, unused and in its original condition and packaging.

Non-refundable items

  • Custom or made-to-order pieces
  • Personalised or engraved items
  • Items showing wear, damage or alteration
  • Gift cards

How to request

Email us at [email protected] with your order number and the reason. We will confirm the return address and next steps. Please do not ship items back without our confirmation.

Approved refunds

Once the item is received and inspected, we will notify you. The refund is issued to your original payment method within 5–10 business days. Shipping costs on the original order are not refunded unless the item arrived faulty.

Faulty or damaged items

If your piece arrives damaged or has a genuine defect, contact us within 7 days with photos. We will repair, replace or refund as appropriate, and cover the return postage.

Contact

Questions? Email [email protected].

— The Luminya Studio